Education, training and technical assistance for resident-owned communities

ROC-NH logoManaging a resident-owned community is a big job. Think of the ROC-NH™ team as a resource when questions and challenges arise. Yes, and celebrations too!

ROC-NH staff provides ongoing support and guidance to co-op members and board members in a variety of ways, including informal phone or email conversations, attending meetings and presenting workshops, to name a few.

Each cooperative is assigned a team member as a primary point of contact. The co-op’s primary contact person can provide technical assistance on all areas of co-op management and living, including:

  • financial analysis and monitoring
  • members’ and board members’ roles and responsibilities
  • problem solving
  • parliamentary procedure
  • new-member screening
  • working with outside vendors
  • developing policies and procedures
  • forming and using committees
  • capital improvement and funding plan
  • effective communications
  • legal and loan compliance
  • bylaws and community rules development
  • member participation
  • filling vacant lots
  • referrals to outside resources

ROC-NH also provides more-structured opportunities for education and technical assistance:

ROC-NH Community Leadership training: Community Leadership fosters peer-to-peer learning and relationships. The goal is to develop a cadre of knowledgeable, effective leaders to strengthen resident-owned communities in New Hampshire and elsewhere.

I’d give this course a gold medal. Since taking the course last year our co-op has beenable to successfully work with our town government in getting a property tax credit, building permits to fill vacant lots, and stabilize water and sewer billing rates."

Don Woodward,
Exeter River MHP Cooperative

ROC-NH Community Leadership Alumni forum: This quarterly forum is an opportunity for ongoing discussion and peer-to-peer learning for Community Leadership graduates.

Co-ops Celebrating Community This biennial gathering for members of New Hampshire’s resident-owned communities offers co-op members the opportunity to learn new skills, share ideas and celebrate co-op living.

The Cooperator, ROC-NH's online news page, includes feature stories about individual communities and co-op members, as well as information about co-op management, programs and benefits offered by ROC-NH and the Community Loan Fund.

Boot Camp: This daylong interactive workshop offers members of newly converted cooperatives the opportunity to learn the basics about corporate management.

A Management Guide for Resident Owned Communities: A comprehensive guide that provides boards of directors with the basic information and tools they need to successfully manage their communities.

ROC-NH Facebook group: A members-only group where people who live in resident-owned manufactured-home communities in New Hampshire can connect and share stories and questions, challenges and triumphs related to cooperative living.

ROC-NH™ is a program of the New Hampshire Community Loan Fund, Inc. and a ROC USA® Certified Technical Assistance Provider. ROC-NH is a registered service mark of ROC USA, LLC.